RETURN POLICY
At Medicus Wellness, we are committed to providing high-quality skincare products
and ensuring a positive experience for our clients. Please review our return policy below.
RETURNS
We accept returns for both defective products
and non-defective products,
provided the items meet the eligibility requirements outlined below.
RETURN TIMEFRAME
Return requests must be made within 7 days of purchase
or 7 days of receiving the product
(for shipped orders). All approved returns must be received
within 30 days of the original purchase date.
Returns requested or received after 30 days will not be accepted.
ELIGIBILITY FOR RETURNS
To qualify for a return:
NO EXCHANGES
Medicus-Wellness does not offer exchanges for any products.
REFUNDS
If a return is approved and received in accordance with this policy,
a refund may be issued to the original form of payment.
Refund processing times may vary depending on the payment provider.
RETURN PROCESS
1.Contact Medicus Wellness within 7 days of purchase
or delivery to request a return.
2.Provide your proof of purchase and reason for the return.
3.If the return is approved, our team will provide instructionsfor returning the product.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept returns for:
▪️Opened or used products unless they are confirmed to be defective
▪️Products returned after 30 days from the purchase date
▪️Products purchased from third-party retailers
CONTACT US
▪️The product must be defective, damaged, or unused and unopened in its original condition.
▪️The item must be returned with its original packaging.
▪️Proof of purchase (receipt or order confirmation) is required.
▪️The return must be approved by Medicus Wellness before being sent back.
If you have questions about this policy or would like to request a return, please contact Medicus Wellness for assistance. Medicus Wellness reserves the right to determine whether a product qualifies for return and to refuse returns that do not comply with this policy.